99jili Privacy Policy — How Your Personal Data Is Handled
At 99jili, protecting the personal information of every player in the Philippines is a core part of how we operate. This Privacy Policy explains clearly what data we collect when you use our platform, why we collect it, how it is stored and protected, and what rights you have over your own information. We follow all applicable Philippine data privacy regulations, and we are committed to being transparent about every step of the data handling process. Please read this page carefully before registering or depositing, and visit our FAQ page if you have specific questions not covered here.
What Information We Collect and Why We Need It
Account Registration Data
When you create an account on the 99jili platform, we collect your full name, date of birth, email address, mobile number, and a secure password of your choosing. This information is necessary to verify that you meet the minimum age requirement of 18 years, to keep your account secure, and to ensure that only you can access your profile. We may also ask for a government-issued ID when processing withdrawal requests or when age or identity verification is required under Philippine regulations. Your registration data is stored securely and is never shared with unrelated third parties. Providing accurate information during registration is your responsibility and a requirement under our Terms and Conditions.
Financial Transaction Records
All deposit and withdrawal transactions on the platform are recorded, including the amount in Philippine pesos, the payment method used, the date and time of the transaction, and the outcome. These records are maintained to comply with anti-money laundering obligations applicable in the Philippines and to allow us to resolve any payment disputes quickly and accurately. We do not store full payment card numbers or other sensitive financial credentials on our own servers — these are processed by accredited third-party payment providers under their own security standards. Transaction records may be reviewed by our compliance team as part of routine account monitoring. If you believe a transaction has been recorded incorrectly, you can raise a dispute through the support process outlined in our FAQ.
Device and Usage Information
When you access the 99jili platform, we automatically collect certain technical information about your device and browsing session, including your IP address, device type, operating system, browser version, and the pages you visit within the platform. This data helps us maintain platform security, detect unusual login activity, and improve the overall experience for Filipino players across mobile and desktop. We may also collect information about the games you play and the betting patterns associated with your account, which assists us in meeting our responsible gaming obligations. None of this technical data is sold or shared with advertisers. Usage data is retained only for as long as necessary to fulfil the purposes described in this policy.
Communications and Support Records
If you contact the 99jili support team — whether through live chat, email, or any other communication channel — we retain a record of that conversation to help us resolve your query and to improve our service quality over time. Support records may include your account details, the nature of your query, and the response provided by our team. These records are accessible only to authorised support and compliance staff and are not shared externally except where required by law. We may also send you service-related communications such as account notifications, security alerts, and policy update notices; these are not marketing messages and cannot be opted out of while your account remains active. If you wish to manage your communication preferences, please refer to the account settings section of the platform.
Your Rights Over Your Personal Data
Under Philippine data privacy law, you have clear rights regarding the personal information we hold about you.
Right to Access
You have the right to request a copy of the personal data that 99jili holds about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with applicable regulations. Your request should be submitted through the support channel and will require identity verification before data is released. We aim to make this process as straightforward as possible for Filipino players.
Right to Correction
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. Common examples include an updated mobile number, a corrected name spelling, or a change of email address. Some corrections may require supporting documentation to verify the change, particularly for identity-related fields. We will process correction requests promptly and confirm when the update has been applied.
Right to Erasure
In certain circumstances, you may request the deletion of your personal data from our systems — for example, if you choose to close your account and there is no legal obligation requiring us to retain the data. Note that some records, such as transaction history, may need to be retained for a defined period under Philippine financial regulations even after an account is closed. We will inform you of any retention obligations that apply at the time of your request.
How We Keep Your Data Secure
99jili uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel only. We conduct regular security reviews and work with trusted technology partners to maintain the integrity of our data infrastructure. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in line with our legal obligations. You can contribute to account security by keeping your login credentials confidential and logging out after each session, particularly on shared devices.
Questions About Your Data? We're Here to Help.
If you have any questions about this Privacy Policy or wish to exercise your data rights, visit our FAQ page for quick answers or log in to contact our support team directly. New to the platform? Creating a free account takes just a few minutes.